Great service, very friendly and knowledgeable. Mark has the patience to explain to those of us who don't speak tech! Would recommend.
How We Work
A straightforward web design process designed for clarity, collaboration, and results.
Every successful website starts with a solid foundation. As a Kettering web designer with over 30 years' experience, I've refined a professional web design process that delivers results without the usual agency headaches.
Whether you're a local business in Northamptonshire or a company anywhere in the UK, you'll work directly with me throughout your project. No account managers, no miscommunication, just a transparent project workflow that keeps you informed and in control at every stage.
Why a Structured Process Matters
Working without a clear process leads to missed deadlines, budget overruns, and websites that don't meet expectations. Here's what you get with a proper methodology:
No Surprises or Hidden Costs
You'll know exactly what you're paying for before we start. Clear scoping means no unexpected invoices halfway through your project.
Clear Milestones & Deliverables
Each phase has defined outputs and checkpoints. You'll always know where your project stands and what comes next.
Your Input Shapes Every Decision
This is your website, not mine. You'll have opportunities to review and provide feedback before anything is finalised.
Predictable Timelines
I give honest estimates based on real experience, not optimistic promises to win the job. When I say a date, I mean it.
The 5-Step Web Design Process
Every project follows this proven methodology. Here's what to expect when you work with me.
01
Discover
We start by understanding your business, goals, and audience. Through conversation and research, we identify what your website needs to achieve.
- Initial consultation call
- Business goals analysis
- Competitor research
- Target audience definition
- Technical requirements gathering
02
Design
We create designs that reflect your brand and engage your visitors. You'll see concepts and provide feedback before any code is written.
- Wireframe development
- Visual design concepts
- Mobile-first approach
- Revision rounds included
- Final design sign-off
03
Build
Your approved designs come to life with clean, fast, SEO-ready code. We build on WordPress for easy ongoing management.
- WordPress development
- Responsive implementation
- Performance optimisation
- SEO foundation
- Content population
Have a project in mind?
Let's discuss your requirements and see how we can work together.
Start the conversation04
Launch
After thorough testing, we launch your site on our optimised hosting platform. You'll receive training on managing your new website.
- Cross-browser testing
- Performance verification
- DNS and hosting setup
- CMS training session
- Go-live support
05
Support
Our relationship doesn't end at launch. We offer ongoing maintenance, updates, and support to keep your site performing.
- Ongoing maintenance plans
- Security monitoring
- Performance tracking
- Content update support
- Priority assistance
What Makes Our Process Different
Clear Communication
No jargon, no assumptions. I explain everything in plain English and keep you informed at every step of your website project.
Realistic Timelines
I give honest estimates based on real experience and stick to them. No scope creep, no surprise delays.
Personal Service
You work directly with Mark, not a rotating cast of account managers. Your project gets the proper attention it deserves.
How We Compare
Not all web design experiences are created equal. Here's what sets working with 365i Web Design apart from the typical agency experience.
| Aspect | 365i Web Design | Typical Agency |
|---|---|---|
| Communication | Direct with Mark, the person building your site | Account manager relay, messages lost in translation |
| Design Revisions | Unlimited reasonable revisions until you're happy | Capped at 2-3 rounds, then charged extra |
| Timeline Estimates | Honest estimates based on real experience | Overpromise to win the job, underdeliver later |
| Post-Launch Support | Ongoing relationship and maintenance options | Invoice and disappear until next project |
| Project Attention | Your project gets focused, dedicated time | One of dozens in a production queue |
| Pricing Transparency | Clear, itemised quotes with no surprises | Vague estimates, scope creep charges |
Verified Google Reviews
What Clients Say About Our Process
from 66 reviews
Very helpful and cover every area. Mark especially is very effective in finding solutions for any queries you may have and goes the extra mile to assist. Overall, excellent service!
Very knowledgable and did a great job - I would definitely use again.
365i has dramatically speeded up our wordpress website which was beyond dlow! Great service from people who seem to genuinely care about their customers. Thanks so much. N
Very good support. Really Really impressed with the effort you’ve put into this, Mark. You’ve clearly gone the extra mile, and it shows. This web page has been a huge help — can’t imagine managing without it now. Thank you so much, truly appreciate it!appreciated! Thumbs up (y)
Mark is extremely knowledgeable and a great person to speak and learn from - highly recommend his services!
I needed to move my domain from the current provider to a new one with excellent service and superb customer focus - especially as I'm pretty hopeless with the web management side of IT! I found the company that gave me all of that and more in 365i. Absolutely brilliant service and help right from the start - in fact even before the start because Mark helped me sort the whole process out before I'd signed up. Can't beat that. Recommended. 7 stars,11/10. Thanks again Mark for all your help (and patience)!
After doing Internet Marketing for over 23 years, I know what QUALITY and RELIABILITY is. It's a fine line between your failure and success. Damage can happen in a second and restoration can take years. That's why I trust my precious projects to 365i host along with their other services besides just hosting. I NEVER had any scam upsets from 365i that other hosting companies tried to do when emergencies happened. Some even blamed me while charging ridiculous fees just for so-called premium hosting. Be assured that 365i is a TRUE PREMIUM HOSING and prices are low-funny. This day, I put my word on it: I have not seem anyone better than 365 when it comes to speed, reliability, support and ethics. Uploaded are the pictures of me and just some precious projects I trust 365i. Believe me, it is not easy to please me because I am a certified marketer by AWAI, student of Joe Vitale, Dan Kennedy and other marketing legends. I know when someone delivers quality and when someone talks empty promises. Hey, I am a copywriter, I smell that stuff a mile away. Yet, with 365i, I am ASSURED - less things to think about. If 365i does anything for me - it is always A+ QUALITY! The owner, Mr. Mark is a hero himself who treats you with respect, a superb web designer himself, a business owner, Internet marketer... Do you know what this means to you? That he is NOT just a "blah, blah, yeah, yeah, we can definitely do it" sales rep who will tell you anything you want to hear. If you are ready for truth, sweet or harsh, ask 365i. Not only they help you with superb hosting, but also with your business growth - WITHOUT any BS. Mark says it as it is. And even I am way over 20 years in the game, I still listen to wise advices of Mark! After you start dealing with 365i, you too will see the massive difference and automatically drop a huge weight off of your shoulders! No scammers here! Very honest owner from UK (born and raised in UK, holding REAL European values, like some others who will choke and sell their soul to the devil for $20.00).
I was really not happy with my website and its structure, but luckily I found Mark at 365i, I moved hosting to 365i, Mark very quickly found all of the faults with my Wordpress site that my previous company missed altogether, most importantly the crucial AI discovery, outdated high site security risk plugins, out of date website core. He fixed all of the issues and errors within 72 hours. Personal attention at the highest level and always available in times when support is urgently needed. It’s only been 2 weeks since the sites update and improvements but we are already seeing positive results especially within the AI search results. Thank you for your support Mark Jeffrey Avery MD Avery Associates
Service beyond fantastic. It's hard to put into words how thorough and in-depth the level of service was, and it ftruly felt as though Mark had a real passion for my business, and was himself thrilled to achieve high speeds! I cannot reccomend enough! Amazing!
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Ready to experience a web design process that actually works? Let's start your project today.
Get your free quoteFrequently Asked Questions
Common questions about the web design process, timelines, and working together.
How long does a website project take?
Most projects take 4-8 weeks from kickoff to launch. The timeline depends on scope, complexity, and how quickly you can provide feedback and content. During our discovery call, I'll give you an honest estimate based on your specific requirements, and I stick to it.
How much does a website cost?
Every project is quoted individually based on scope and complexity. A simple brochure site starts from around £1,500, while more complex sites with custom functionality will be higher. I'll always provide a clear, itemised quote with no hidden costs.
Do I get to see designs before you build?
Absolutely. You'll see wireframes and visual concepts before any code is written. I'll walk you through the designs, explain the thinking behind each decision, and incorporate your feedback. Nothing gets built until you're happy with how it looks.
How many design revision rounds do I get?
I don't impose strict limits on revisions. Reasonable changes are always accommodated because I'd rather get it right than rush through. That said, clear communication early on means major revisions are rarely needed.
Can I update the website myself after launch?
Yes. All sites are built on WordPress with an intuitive content management system. You'll receive training on how to update text, images, and blog posts. For more complex changes, I'm always here to help.
Will my website be mobile-friendly?
Every website I build is mobile-first. This means we design for smaller screens first, then enhance for larger displays. Your site will look and work beautifully on phones, tablets, and desktops. No pinching or zooming required.
Do you offer ongoing support after launch?
I do. Every client receives 30 days of post-launch support included. Beyond that, I offer affordable monthly maintenance plans covering updates, security monitoring, backups, and priority support. Our relationship doesn't end at launch.
Why should I choose a freelancer over an agency?
With me, you get direct communication with the person actually building your site. No account managers, no miscommunication. I bring 30+ years of experience, personal attention to every project, and the agility to respond quickly. Your project isn't one of dozens in a queue.
Ready to work with a web designer who actually listens?
Let's discuss your project and see how my process can deliver the results you need.
Start your project